Sending out 1st class 10am & 4pm every weekday and 11am Sat.

All orders placed are given our full attention within 15 mins and where possible will be sent out that day. we have a wealth of experience with anything vaping related and the shop was created with a view to pass this on in the form of the products we sell.

Payment

We accept all Major Credit and Debit Cards through our Secure paymentsense merchant account and Paypal and can also accept debit & credit card payments through this method. If you wish to pay by other means please contact us before placing your order.

Please include a valid contact number and an email address so that we may notify you immediately of any difficulty with your order.

Delivery

As a general rule, orders will be sent out the same day, if placed before 3.00pm on a normal working day or 9.00am on a Saturday.

we do our very best to send it out the same day and may be received next day but Please allow 4 working days for delivery of your order.

Orders placed after 3.00pm on a normal working day or 9.00am on a Saturday may still be sent out on the same day depending on workload.

Any Free shipping/Free delivery offers apply only to UK destined orders where Free shipping/Free delivery terms have been met. Please see our standard UK delivery charges below.

If for any reason a shipping charge is applied at checkout incorrectly this charge will be refunded around the time the order is dispatched.
We will try hard to send your order out as quickly as possible.

 

UK deliveries will be carried by Royal Mail and will need to be signed for.

Orders shipped via Royal Mail can only be shipped out on a normal working day (Monday – Friday) and on a Saturday (up until 12.00 p.m.)
Orders made over Bank Holiday weekends may be delayed slightly.

 

Here are our UK delivery charges:

Standard Delivery (via Royal Mail 1st Class)*

Spend upto £18.00 = £2.49

Spend upto  £28.00 =£3.49

Spend upto £35.00=£4.49

Spend over £35.00 = Free Shipping

( your total bill must amount to over £35 after any discount applied to qualify for free postage)

*IF YOUR BASKET CONTAINS ANY ITEM CURRENTLY OFFERED WITH FREE SHIPPING YOUR ENTIRE ORDER WILL BE DELIVERED AT NO EXTRA COST USING STANDARD DELIVERY

International postage varies and is generated upon checkout.


Returns
 Our offered products should serve you well providing they are used correctly and suitably maintained

We want you to enjoy our offered products and we welcome the opportunity to put things right at the first time of asking when things go wrong. Each claim will be assessed on its own merits in a timely manner and you will be kept updated at each stage of the process

If the product you have ordered from us is ‘dead upon arrival’, please let us know within 24 hours of receipt using any of the available contact methods

‘Dead on arrival’ items will be replaced upon receipt and inspection (stock permitting). A store credit may be offered if we are unable to replace faulty items immediately.

Owing to the very nature of our offered products, each individual products’  expected lifespan varies

Standard Atomiser and cartomiser lifespan (except low resistance versions) varies between 2-14 days depending on the type of liquid and/or device used.

Unicoil Atomisers will last much longer providing they are rewicked in a carefull manor using the cotton provided . Please watch the video for rewicking our unicoil.

Battery lifespan can also vary widely depending on level of use and maintenance. We offer a 14 day warranty on our offered batteries

We are only able to offer a ‘Dead on Arrival’ warranty for atomisers and cartomisers where we have been notified within 24 hours of receipt

User negligence, damage caused by user and/or inadequate maintenance by user are not covered by our warranty

We are unable to accept returns on E-Liquids. When ordering a flavour for the first time we recommend that you order a 10ml bottle before placing an order for a large quantity.
If you order a flavour and it’s not to your taste this is not our fault.

Returns Address:

Virtual Vape Ltd, 38 Tivoli Park Ave, Margate, Kent CT95TH.