Virtual Vape Policy of Privacy

This explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you.  If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.  

Privacy Policy is applicable to any personal information, which is given by You to Us (“User Information”) via the web site located at www.virtualvape.co.uk (“Site”). This Policy is devised to help you feel more confident about the privacy and security of your personal details.

“You” shall mean you, the user of the Site. “We/Us” means Virtual Vape LTD.

We process personal data only in strict compliance with the General Data Protection Act 1998 Regulation including (GDPR) 2018 Law and associated legislation.

Data Collection

When using the Site You may encounter areas where You are asked to enter User Information. Such User Information will only be used for the purposes for which it was collected, for any other purposes specified at the collection point and in accordance with this Privacy Policy.

Personal Information

Examples of customer information that we collect include name’s, information on your order delivery, addresses, e-mail addresses and telephone numbers.

Data Protection

Our policy is that we will not pass or sell on any customer details we collect to any third party.

Credit / Debit card details are entered on a secured Third party page, Paypal or Paymentsense not on this website.

How we may use your data

Customers, who have opted in to receive emails, have their emails kept in a separate list specifically for people who have opted in.

If you decide you no longer wish to receive these emails you can opt out at any time, you will have your data removed from this list; your data is then only held on your account for the purposes of delivery, customer service & invoices.

If you decide to cancel your account altogether, we delete all of your data from all of our system but we keep order history and will destroy after 6 years, we need to keep this information for Inland Revenue reasons, we will not use this data for any other purpose.

By entering Your User Information, You accept that we may retain Your User Information and that it may be held by Us or any third party company which processes it on Our behalf.

We shall be entitled to use Your User Information for the following purposes:

In order to enable Us to comply with any requirements imposed on us by law.
In order to send You periodic communications (this may include e-mail), about features, products and services, events and special offers.
If you would like to opt out of future mailing please unsubscribe or put your request in writing to the following email address: accounts@virtualvape.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the General Data Protection 1998 Regulation & (GDPR) may 2018. If you would like a copy of the information held on you please use our Data Request Form where you can enter your email address and you will be emailed a link to a secure page which will show your data. You will also have full control on any data present and can delete this if required. Any problems with this process or concerns please email us accounts@virtualvape.co.uk.

Any site that you may connect to from here is not covered by this Privacy Policy.

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