Virtual Vape LTD Terms and Conditions

These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections which we advise that you read:

Before proceeding with an order you will be required to show that you have read and understood the following terms and conditions and that you are over the age of 18. We recommend that you print a copy of these Terms and Conditions for your future reference.

Ownership
1.1 This site is owned and operated by Virtual Vape Ltd
1.2 All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.

2. Ordering Goods
2.1 All orders placed through our website will be subject to our acceptance of the order.

2.2 When you submit an order to us on our website you will receive a ’bounce back’ confirmatory email of this order saying that we have received your order. You should check the email for accuracy and let us know immediately if there are any errors. This email constitutes acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.

2.3 Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:-

(i) you are entitled to use the code;
(ii) you meet all the conditions that apply to its use;
(iii) you agree to the terms set out below.

We also reserve the right to end any currant offers on our website without notice.

 

If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis, the value of the benefit obtained may be charged to your credit account.

2.4 Should you wish to cancel your order or return any goods, please go to the ‘Returns’ section for further information

3. Processing your orders and payment
3.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

3.2 All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted when we verbally confirm your order.

3.3 We reserve the right to apply discount codes, voucher codes and promotions to products of our choice. These offers can change or be cancelled at any time without notice. PLEASE BE AWARE THAT YOU MUST BE A REGISTERED CUSTOMER AND LOGGED IN TO RECEIVE ANY DISCOUNTS ON OUR WEBSITE.

4. Delivery
4.1 Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.

4.2 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

4.3 All items are subject to stock availability.

4.4 When we deliver your items to you you may be asked to sign for the goods to acknowledge that you have received them.

4.5 If an item is faulty please contact us and we will arrange an appropriate remedy.We are unable to accept returns on E-Liquids. When ordering a flavour for the first time we recommend that you order a 10ml bottle before placing an order for a large quantity.All E-Liquids have a good shelf life.
If you order a flavour and it’s not to your taste this is not our fault.

5. Privacy Policy
Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us in order for us to fulfil your online order.

6. General
6.1 The use of our site and any contracts formed are governed by English law.

6.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

6.3 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.

6.4 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods, which includes any possible damage to electrical devices you have used to charge our products.

6.5 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

6.6 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

6.7 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

6.8 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.

6.9 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

6.10 There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.

6.11 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.

6.12 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

6.13 Any unauthorised use of material on this site is strictly prohibited.

6.14 We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).

6.15 We may close your account or terminate our trading relationship by giving you notice of at least seven (7) days.We also may terminate your account without notice in certain situations.This does not affect your obligation to repay any amounts you owe to us.

6.16 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements.

7. Copyright
7.1 We are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.

7.2 Our rights, and those of our affiliates and suppliers, are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.

7.3 We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods or services from us (or our affiliates), or obtaining contact information for us (or our affiliates).

7.4 Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).

7.5 You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.

7.6 You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.

Virtual Vape Policy of Privacy

Privacy Policy is applicable to any personal information, which is given by You to Us (“User Information”) via the web site located at www.virtualvape.co.uk (“Site”). This Policy is devised to help you feel more confident about the privacy and security of your personal details.

“You” shall mean you, the user of the Site. “We/Us” means Virtual Vape LTD.

We process personal data only in strict compliance with the Data Protection Act 1998 and associated legislation.

Data Collection

When using the Site You may encounter areas where You are asked to enter User Information. Such User Information will only be used for the purposes for which it was collected, for any other purposes specified at the collection point and in accordance with this Privacy Policy.

How we may use your data

By entering Your User Information, You accept that we may retain Your User Information and that it may be held by Us or any third party company which processes it on Our behalf.

We shall be entitled to use Your User Information for the following purposes:

market research, including statistical analysis of user behaviour which we may disclose to third parties in depersonalised, aggregated form.
in order to enable Us to comply with any requirements imposed on us by law.
in order to send You periodic communications (this may include e-mail), about features, products and services, events and special offers. Such communications from Us may include advertising for third party companies or organisations.
If you would like to opt out of future mailing please put your request in writing to the following email address: accounts@virtualvape.co.uk

Please also note that we do not disclose your personal information to third parties to enable them to send you direct marketing without your permission to do so.

Cookies

You should be aware that information and data may be automatically collected through the use of Cookies. “Cookies” are small text files that store basic information that a web site can use to recognise repeat site visits and as an example, recall your name if this has been previously supplied. We may use this to observe behaviour and compile aggregate data in order to improve the Site, target the advertising and assess general effectiveness of such advertising.

Cookies do not attach to Your system and damage Your files. If You do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows You to deny or accept the Cookie feature. Note, however, that “personalised” services may be affected if the cookie option is disabled.

If you wish to disable the setting of cookies in your browser, please see below .

Firefox

1. Select Tools

2. Select “Options”

3. Select the Privacy tab.

4. Click the Cookies dropdown

5. Untick “Allow sites to set cookies”

6. Click OK

Security and Data Retention

We will comply with all relevant Data Protection legislation in relation to the period for which We retain any information You disclose to us.

Updates

You may notify Us of any updates, amendments and corrections to previously collected User Information by emailing: accounts@virtualvape.co.uk

We may change this privacy policy from time to time and you should check these regularly. Your use of the vapourlites.com site will be deemed an acceptance of the privacy policy existing at that time.

Contact

Any queries or comments about this policy should be forwarded to: accounts@virtualvape.co.uk

Any site that you may connect to from here is not covered by this Privacy Policy.